Last updated: 11 November 2026
This Privacy Policy explains how Webnoverse (“Webnoverse”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit webnoverse.com, request an estimate, contact us, place an order, use client support, schedule a call, or otherwise interact with our website and services.
Webnoverse operates from Pakistan and provides website design, development and related digital services to clients in multiple countries. For privacy questions or requests, contact us at info@webnoverse.com.
This policy applies to website visitors, prospects, customers, client representatives, agency partners, support requesters and other people who provide personal information to Webnoverse. It also explains certain processing that occurs through WordPress, WooCommerce, analytics, security and communication tools used on the website.
| Purpose | Examples | Legal basis where GDPR/UK GDPR applies |
| Estimates and pre-contract enquiries | Calculate and email an estimate, review scope, answer questions, prepare a proposal and schedule a call. | Steps requested before entering a contract; legitimate interests in responding to business enquiries. |
| Orders and service delivery | Process checkout/orders, confirm scope, provide services, communicate about a project, launch/handoff and support. | Performance of a contract; legitimate interests for business administration. |
| Payments, accounting and compliance | Record payments/refunds, maintain invoices and meet tax, accounting, fraud-prevention or legal requirements. | Contract; legal obligation; legitimate interests in preventing fraud and maintaining records. |
| Website security and abuse prevention | Protect forms and checkout, detect bots, prevent spam, investigate misuse and keep technical logs. | Legitimate interests in security and fraud prevention; strictly necessary technologies where applicable. |
| Analytics and site improvement | Measure traffic and understand how the website is used. | Consent where required for analytics cookies/technologies; otherwise legitimate interests only where applicable law permits. |
| Marketing | Send newsletters, offers or service updates when you have opted in or another lawful marketing basis applies. | Consent where required; permitted business-marketing/legitimate-interest bases only where applicable law allows. |
| Client support and maintenance | Handle tickets, troubleshoot client websites and maintain a service record. | Contract; legitimate interests in providing and documenting support. |
| Legal claims and business protection | Establish, exercise or defend legal rights, resolve disputes and enforce agreements. | Legitimate interests; legal obligation where applicable. |
The website cost estimator uses the selections you enter to calculate an estimated price and delivery range. This is a planning tool only. It does not make a legally binding decision about whether Webnoverse will accept your project, and it does not replace manual scope review. Final scope, price and timing may change after a team member reviews the design, content, features, integrations and technical requirements.
Marketing consent is separate from the information required to prepare an estimate or fulfil an order. If you choose to receive marketing emails, you can withdraw that consent at any time using the unsubscribe link in the message or by contacting info@webnoverse.com. Withdrawing marketing consent does not affect operational messages about an estimate, order, project, support request or payment.
We keep a limited suppression record after an unsubscribe where necessary to ensure we do not accidentally add the address back to a marketing list.
Orders may be processed through WooCommerce. WooCommerce stores order information such as products/services ordered, customer contact information, billing information and payment-method metadata in the website database. Payment is completed through the payment method or payment processor enabled at checkout. Payment processors may collect card, bank or wallet information directly under their own privacy notices. Webnoverse does not intentionally store full card numbers or card security codes.
We use cookies and similar technologies for essential website functions, WooCommerce cart/session handling, account/login functionality, consent preferences, security and—where allowed—analytics. Google reCAPTCHA may be used to protect forms from automated abuse. Google Analytics may be used to understand website usage. Where prior consent is required, non-essential analytics or advertising technologies should not be activated until you choose to allow them. See our Cookie Policy for more detail and available controls.
We do not sell your contact information for money. If Webnoverse later introduces advertising or remarketing technologies that constitute “selling” or “sharing” under an applicable privacy law, we will update our notices and controls before relying on them where required.
When Webnoverse is given access to a client’s WordPress website, WooCommerce store, CRM, forms, database, analytics account or other system in order to build, migrate, maintain or troubleshoot that system, we may encounter personal data belonging to the client’s customers, users or staff. In that context, the client normally determines why that data is processed and Webnoverse acts only on the client’s instructions to the extent applicable. Clients are responsible for ensuring they have a lawful basis to provide that access. A separate data-processing agreement can be used where required by the project or applicable law.
Webnoverse is established in Pakistan and works with clients and service providers internationally. Information submitted through the website may therefore be processed in Pakistan and in other countries where our service providers operate. Those countries may have privacy laws that differ from the laws where you live.
Where applicable data-protection law requires transfer safeguards for a disclosure to a country without an adequacy decision, we use or require an appropriate lawful mechanism where available, such as contractual safeguards provided by the relevant service provider. You may contact us for information about safeguards relevant to your personal data.
| Item | Details |
| Unconverted estimate/contact enquiries | Normally up to 24 months after the last meaningful interaction, unless a longer period is reasonably needed for an ongoing discussion, dispute, security matter or legal obligation. |
| Project and client records | For the duration of the project/relationship and normally up to 6 years after completion or the last relevant service interaction, subject to legal, tax, accounting and dispute requirements. |
| WooCommerce orders and financial records | Normally up to 7 years where reasonably required for accounting, tax, fraud prevention, chargeback or legal recordkeeping. |
| Uploaded estimate files for projects not started | Normally deleted when no longer needed for the enquiry, and targeted for deletion within 12 months unless the user asks us to retain them or a dispute/legal reason requires longer retention. |
| Support tickets and maintenance records | Normally up to 3 years after closure, or longer if linked to an active client relationship, warranty/defect issue or legal dispute. |
| Marketing records | Until you unsubscribe or consent is otherwise withdrawn; limited suppression data may be retained to respect your opt-out. |
| Security logs | Kept only as long as reasonably needed for security, abuse prevention, troubleshooting and incident investigation. |
| Analytics | Retained according to the analytics configuration and provider settings; Webnoverse should configure user-level analytics retention no longer than needed for its measurement purposes. |
Retention periods are operational targets and may be shortened or extended when required by law, a legal claim, fraud/security investigation, backup cycle or active contractual need.
We use reasonable administrative, technical and organisational measures designed to protect personal information, including access controls, updates, security tools and secure connections where appropriate. No website, transmission or storage system can be guaranteed completely secure. You should not send passwords, full payment credentials or other highly sensitive information through ordinary contact, estimate, support, email or live-chat channels. When privileged access is required for a client project, we may provide or agree a more appropriate secure method.
Depending on where you live and the law that applies, you may have rights to request access to personal information, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your data is used. You may also have the right to complain to a data-protection or privacy authority.
If EU or UK GDPR applies, you have the right to object to processing based on legitimate interests and an absolute right to object to direct marketing. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise a privacy right, email info@webnoverse.com. We may need to verify your identity before responding. Rights are subject to legal exceptions and may differ by jurisdiction.
Because Webnoverse offers services internationally, EU GDPR or UK GDPR may apply to certain processing involving people in the European Economic Area or United Kingdom. Where those laws apply, Webnoverse will process personal data using an appropriate legal basis and provide the rights described above. You may complain to the supervisory authority where you live, work or believe an infringement occurred. UK users may contact the UK Information Commissioner’s Office (ICO).
Compliance action outside the public copy Webnoverse is based outside both the UK and EU. Because the business deliberately markets services to UK and European customers, obtain legal advice on whether the “occasional, low-risk” exception applies. If not, appoint a UK representative and an EU representative under Article 27 and insert their contact details into this section before publication. Do not invent representative details. |
Webnoverse services are intended for businesses and adults acting on behalf of businesses. The website is not directed to children under 18, and we do not knowingly seek to collect personal information from children through the estimate, checkout or client-support process. If you believe a child has provided personal information to us improperly, contact us so we can review and delete it where appropriate.
The website may link to third-party sites such as Calendly, Zoom, portfolio websites, payment providers or social networks. Those services operate under their own privacy terms. Webnoverse is not responsible for how an independent third party handles data after you leave our website or interact directly with that service.
We may update this Privacy Policy when our website, services, vendors, payment methods, tracking technologies or legal obligations change. The “Last updated” date at the top shows the current version. Material changes will be communicated in an appropriate manner where required.
Privacy questions, requests or complaints can be sent to: info@webnoverse.com